Privacy Policy

PRIVACY POLICY
CABIO TOURISM LLC

Effective Date: August 1, 2025

1. INTRODUCTION

Welcome to Cabio Tourism LLC (“we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website www.cabiotourism.com or use our tourism services.

Cabio Tourism LLC is a tourism company based in Dubai, United Arab Emirates, providing travel experiences, tours, and related services. We understand that trust is fundamental to our relationship with you, and we are dedicated to maintaining the highest standards of data protection.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described herein.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Personal Identifiers: Full name, age, date of birth, nationality, and gender
• Contact Information: Email address, phone number, postal address
• Booking Information: Travel dates, destinations, accommodation preferences, special requirements
• Payment Details: Credit card information, billing address (processed securely through third-party payment processors)
• Travel Documents: Passport details, visa information (when required for bookings)
• Communication Records: Content of emails, chat messages, phone calls, and other correspondence with us

2.2 Information We Collect Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on our website, click patterns, referring websites
• Location Data: General geographic location (with your consent)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Information From Third Parties

• Social media profile information (when you choose to connect social accounts)
• Reviews and feedback from third-party platforms
• Information from our business partners and service providers

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

• Process and manage your bookings and reservations
• Coordinate with hotels, transportation providers, and activity operators
• Provide customer support and respond to your inquiries
• Send booking confirmations, itineraries, and travel-related updates
• Facilitate visa applications and travel documentation when acting as your sponsor

3.2 Communication and Marketing

• Send promotional emails about our services, special offers, and travel deals
• Deliver SMS notifications about booking updates and travel information
• Conduct customer satisfaction surveys and collect feedback
• Provide you with relevant travel recommendations based on your preferences

3.3 Business Operations and Improvement

• Analyze website usage to improve user experience and functionality
• Prevent fraud, enhance security, and protect our business interests
• Comply with legal obligations and regulatory requirements
• Maintain business records for accounting and legal purposes

4. LEGAL BASIS FOR PROCESSING

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under booking agreements and provide requested services
• Consent: When you explicitly agree to receive marketing communications or use optional features
• Legitimate Interests: To operate our business, improve our services, prevent fraud, and ensure security
• Legal Compliance: To meet regulatory requirements, including UAE tourism and business laws

5. DATA SHARING AND DISCLOSURE

5.1 Trusted Service Providers

We share your information with carefully selected third parties who help us deliver our services:

• Hotels and Accommodations: To process reservations and meet your stay requirements
• Transportation Companies: Airlines, car rental agencies, and transfer services
• Tour and Activity Operators: To arrange experiences and excursions
• Payment Processors: Secure processing of transactions (they do not store your payment information)
• Technology Providers: Website hosting, email services, and customer support platforms

5.2 Legal and Regulatory Disclosure

We may disclose your information when required by law or to protect our rights:

• Government Authorities: UAE immigration, tourism regulators, and law enforcement
• Legal Proceedings: Courts, arbitrators, and legal advisors in case of disputes
• Safety and Security: To protect the safety of our customers, staff, and business operations

5.3 What We Don’t Do

• We do not sell your personal information to advertisers or marketing companies
• We do not share your data with unrelated third parties for their marketing purposes
• We do not use your information for purposes other than those described in this policy

6. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

6.1 Access and Correction

• Request a copy of the personal information we hold about you
• Ask us to correct or update inaccurate or incomplete information
• Receive information about how we use and share your data

6.2 Data Control

• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Ask us to limit how we use your information in certain circumstances

6.3 Marketing Preferences

• Unsubscribe: Use the unsubscribe link in our emails or contact us directly
• SMS Opt-out: Reply “STOP” to SMS messages or contact our support team
• Preference Center: Update your communication preferences through your account

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at info@cabiotourism.com. We will respond to your request within 30 days and may ask you to verify your identity for security purposes.

7. SECURITY MEASURES

We implement robust security measures to protect your personal information:

7.1 Technical Safeguards

• Encryption: All sensitive data is encrypted during transmission using SSL/TLS protocols
• Secure Storage: Personal information is stored on secure servers with access controls
• Payment Security: Payment processing follows PCI DSS compliance standards
• Regular Updates: Security systems are regularly updated and monitored

7.2 Organizational Safeguards

• Staff Training: Our team is trained on data protection best practices
• Access Controls: Only authorized personnel can access personal information
• Incident Response: We have procedures in place to respond to potential data breaches
• Vendor Management: Third-party service providers must meet our security standards

8. DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Bookings: During your travel period and for service delivery
• Transaction Records: 7 years for accounting and legal compliance
• Marketing Preferences: Until you opt-out or request deletion
• Website Analytics: 24 months for performance analysis
• Legal Requirements: As required by UAE law and international regulations

9. INTERNATIONAL TRANSFERS

Some of our service providers and partners may be located outside the UAE. When we transfer your information internationally, we ensure adequate protection through:

• Contractual Safeguards: Standard data protection clauses with international partners
• Adequacy Decisions: Transfers to countries with recognized data protection standards
• Corporate Policies: Internal policies ensuring consistent data protection standards

10. CHILDREN’S PRIVACY

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. If you are under 18, please have a parent or guardian make bookings on your behalf and supervise your use of our services.

If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and analyze how our website is used.

11.2 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Enable personalized advertising and promotional content
• Preference Cookies: Remember your settings and preferences

11.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block third-party cookies
• Delete all cookies when you close the browser

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:

• Post the updated policy on our website with a new effective date
• Notify you by email if you have an account with us
• Provide prominent notice on our website for material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cabio Tourism LLC
Office #609, Office Court Building
Oud Metha, Dubai, UAE

Email: info@cabiotourism.com
Phone: +971 4 221 2273
Website: www.cabiotourism.com

Data Protection Inquiries: For specific data protection requests, please clearly mark your communication as “Privacy Request” to ensure prompt handling.

We are committed to addressing your privacy concerns and will respond to your inquiries within 30 days.

Last Updated: August 1, 2025

This Privacy Policy is effective as of the date listed above and applies to all information collected by Cabio Tourism LLC through our website and services.